Training Coordination Student

Join Daktronics and be part of a team that creates cutting-edge digital LED display technology and audio systems. Experience the thrill of working on projects that bring excitement to sports events, attract customers worldwide, and guide people in their daily lives.

At Daktronics, you’ll engage in meaningful work and have the chance to grow both personally and professionally. Our internships and student positions offer hands-on experience, mentorship, and the opportunity to develop a deep understanding of our products and industry practices.

You’ll have a mentor who will challenge you to find solutions, take initiative and develop a strong understanding of Daktronics products, practices, and procedures. We are committed to providing the resources and mentorship necessary to thrive in your position, ensuring you feel supported and are successful.

What will the work look like for me?

At Daktronics, you’ll experience challenging and meaningful work. You’ll have a mentor who will challenge you to find solutions, take initiative, and develop a strong understanding of Daktronics products, policies, and procedures. We will make sure you have the knowledge needed to be successful, but you will hit the ground running! 

We will expose you to multiple facets of the business world. You will experience a professional business environment where you can develop problem-solving capabilities, customer interaction skills, and networking abilities. We will do our best to prepare you for full-time employment so we can confidently encourage you to apply for our positions after graduation. You will gain experience in many computer programs such as Microsoft Bookings, Quickbase, Power BI, Microsoft Applications, and more. 

Customer Training: 

• Conduct training sessions using webinar platforms to educate customers.
• Develop innovative solutions to optimize customer system utilization.
• Employ effective communication to deliver precise guidance through written and spoken instructions.
• Develop and execute software training for internal customers and team members, primarily via phone or web, possibility of onsite training.
• Exhibit poise and adaptability in high-pressure situations, remaining open to change.
• Represent the company positively and effectively in all situations.

Schedule Management and Coordination:

• Coordinate training activities for all markets at Daktronics.
• Develop reports on training activities, performance, and cost using the scheduling software (Quickbase).
• Monitor and process webinar registrations, cancellations, and distribute webinar recordings.
• Add new orders, extra parts, and new contracts into scheduling software (Quickbase) for tracking.
• Manage webinar rooms in Microsoft Bookings system.
• Support the coordination and logistical planning of onsite technical training sessions at our Brookings headquarters.

Customer Engagement:

• Respond to customer questions via email and phone.
• Escalate customer requests to appropriate resources if needed.
• Communicate with supervisor on interactions with customers as needed.
• Potential to conduct software training to both internal and external customers. 

Additional Responsibilities:

• Process Improvement: continually look for areas to improve our ability to provide our customers with the best possible experience while remaining operationally efficient.
• Regularly and reliably work scheduled hours; must work at least three-hour shifts during normal business hours.
• Effective communication skills.
• High attention to detail.
• Represent the company positively and effectively in all situations.
• Other duties as assigned and required to meet customer expectations and much more within the Professional Services groups at Daktronics.

Where is this opportunity located? 

Daktronics offers the flexibility to work from a South Dakota home office or Daktronics location. We have a preference for this individual to reside near our corporate headquarters in Brookings, South Dakota. Much of the work for this position can be done from a home office.

What are the pay and perks?

The typical hiring range for this position is $14.00 to $15.00 per hour based on the location of the candidate. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation.

Students with GPA of 3.5 and above may be eligible for a $500 Academic Excellence Reward for each spring and fall semester completed while employed.  Additional conditions may apply.

This position is eligible for a subset of our company benefits including employee discount program, employee assistance program, community donation program, unpaid time off, 401(k), Employee Stock Purchase Plan, leaves, disability and accommodations. Information about Daktronics benefits can be found on our website Career Opportunities (daktronics.com) (https://www.daktronics.com/en-us/employment/careers). This information is intended to be a general overview and may be modified by Daktronics at any time.

To be considered for Training Coordination Student, we require the following:

Academic Requirements:

• The preferred applicant will be a student registered in at least 12 credits and currently enrolled in accredited Bachelor’s degree program in Education, Consumer Affairs, Business, Economics, Accounting, Entrepreneurial Studies, Advertising, Hospitality Management, Sports Management, or related programs.
• The preferred applicant will be in their sophomore or junior year of school.
• Only strong academic performers will be considered.
• Must maintain an acceptable GPA.
• Unofficial transcripts or web transcripts must be submitted with application to be considered for this position.

Other Requirements: 

• Applicants should be available to work approximately 15 hours per week (maximum of 20 hours per week) during the academic year and up to 40 hours per week during the summer.
• Good oral and written communication skills, good organizational skills, self-motivation.
• Fluent in English, both written and verbal.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Ready to make an impact? Apply now and start your journey with Daktronics.

Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.