Technical Support Student

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems.

Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play.

As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

Learn more About Daktronics!

Come work for the worldwide leader in the large electronic display industry. Daktronics makes the most cutting-edge scoreboards and LED displays in the world!

Our customers include professional sports teams, global advertisers, and luxury retailers located in nearly 100 countries. We seek students to deliver the best possible customer service solutions for these customers and our 70,000-plus scoreboards and display systems.

Position has opportunity to work from a US Based home office. This position is open to candidates eligible to work in the U.S. 

Core Responsibilities: 

• Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations. 
• Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail. 
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions. 
• Receive technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers. 

When you start your career in a student position with Daktronics, you’ll put your classroom knowledge to the test in a professional setting. You’ll provide technical support for customers with Daktronics products and solutions, where you’ll troubleshoot complex issues, create plans of action for onsite service, advise on part replacement, and provide operational assistance, amongst other diverse responsibilities. 

We provide a complete and fully remote training on our products and solutions.  Through the training you’ll be paired with a mentor who will guide and challenge you to find solutions to technical issues. During your employment with us you can develop proficiency with the following skills.

• Operation and Design of Daktronics solutions
• Electronics Troubleshooting
• Network Troubleshooting
• Software Operation
• Operating System Troubleshooting
• Hardware Troubleshooting

You’ll discover that our student roles align closely with our full-time Technical Support Engineering position, and that Daktronics actively seeks to hire, promote, and reward people who consistently provide outstanding service to our customers.  Other opportunities for growth from the Technical Support Engineering roles are:

• Project Management – Installation of Daktronics solutions, or internal project management
• Account Service Management – Managing and building customer relationships
• Field Service Engineer – Onsite support of customer equipment and live events
• Design Engineering – Develop and Design Daktronics solutions
• Electrical Engineering
• Software Engineering
• Leadership Roles – Various opportunities leading teams, projects, or developing others

Pay and Perks

The typical hiring range for this position is $18.00 to $20.00 per hour based on the location of city, state/province. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation.

Students with GPA of 3.5 and above may be eligible for a $500 Academic Excellence Reward for each spring and fall semester completed while employed.  Additional conditions may apply.

This position is eligible for a subset of our company benefits including, employee discount program, employee assistance program, community donation program, unpaid time off, 401(k), Employee Stock Purchase Plan, leaves, disability and accommodations. Information about Daktronics benefits can be found on our website Career Opportunities (daktronics.com). This information is intended to be a general overview and may be modified by Daktronics at any time.

Academic Requirements:

• The preferred applicant will be a student registered in at least 12 credits and working towards an associate or bachelor’s degree in an Engineering, Computer Networking, or other Technical related degree.
• Evidence of strong academic performance.
• Must maintain an acceptable GPA.
• Unofficial transcripts or web transcripts must be submitted with application to be considered for this position.
  

Other Requirements:

• Applicants should be available to work approximately 15 hours per week (maximum of 20 hours per week) during the academic year and up to 40 hours per week during the summer.
• Good oral and written communication skills, good organizational skills, self-motivated.
• Effectively exercise discretion and independent judgment.
• Experience with either phone support or troubleshooting electronics/networks a plus.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older. 
• Daktronics does not sponsor, renew, or extend immigration visas for this position. 

Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status or citizenship status. If you would like more information on your EEO rights under the law, please click here.