• Technical Support Technician - Temporary

    Job ID 2018-3400
    Location Burlington, ON Canada
  • Responsibilities

    Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of gas, store specials, and more as you make your daily commute. They also enhance spectators’ experiences at sporting events of all kinds.


    ADFLOW Networks, a Daktronics Company, is recognized as one of North America’s leading providers of Digital Signage solutions.  We are seeking an individual with excellent technical and troubleshooting skills to join our Technical Help Desk team in our Burlington, Ontario office.


    This position is for a fixed term duration, with an anticipated length of 12 months.


    Key Responsibilities:

    • Provide remote support and troubleshoot issues with customers to resolve issues via phone and email.
    • Assist with standard service desk and customer service activities such as helping with client tickets, monitoring client devices and alarms, and client reporting tasks.
    • Process equipment for repair and return.
    • Respond to equipment failure alerts and escalate problems as appropriate.
    • Communicate effectively using positive language to understand the reason for the call/email, direct customer through technical steps verbally, and provide all necessary information to ensure the issue is resolved.
    • Participate in after hours on-call technical support rotation, which include evening and weekend hours.



    • Three year Post Secondary Degree in Information Technology or Computer Science preferred. Related degrees and two year Post Secondary diplomas considered.
    • Fluent in English, written and verbal.
    • Fluency in French will be considered a strong asset.
    • Strong troubleshooting skills.
    • Able to lift boxes up to 25lbs.
    • Proficient in Microsoft Office (Excel, Word, PowerPoint).
    • Ability to travel by air and ground. Valid driver's license and good driving record. Motor vehicle records will be checked.
    • Ability to travel in Canada and the United States.
    • Background check may be conducted.
    • Must be legally able to work in Canada at time of hire. Daktronics does not sponsor, renew, or extend immigration visas for this position.

    Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status, or citizenship status. If you would like more information on your EEO rights under the law, please click here.


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