• Field Service Engineer

    Job ID 2018-3389
    Location Dallas, Texas
    Type
    Full Time
    Shift
    Day
  • Responsibilities

    **Accepting Applications Through 19 November 2018**

     

    Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of gas, store specials, and more as you make your daily commute. They also enhance spectators’ experiences at sporting events of all kinds, from Little League to the major leagues.

     

    As a Field Service Engineer, you’ll provide on-site maintenance and technical support services to our amazing customers – including exciting professional and collegiate sports teams. We have a long-term emphasis on customer satisfaction. Our customers look for us for prompt, dependable, dedicated after-sale service and as an industry expert.

     

    Daktronics values lifetime learning and continuous improvement, demonstrated by a culture where individuals are encouraged to learn and continue to grow and develop. We approach employee development by learning through reflection on doing. We support this through intentional conversations for planning and reflection, our employee driven education program, and with our online Learning Center.

     

    50th Anniversary Link:

    https://www.youtube.com/watch?v=LhrOIldKtuE&t=14s

     

    The desired location for this position will be the Dallas, TX area.

     

    • Provide onsite services that require developing in depth understanding of operation and maintenance of all Daktronics systems and control equipment. Must have the ability to quickly learn Daktronics technologies.
    • Advanced troubleshooting skills and the ability to analyze complex technical systems in a variety of environments.
    • Interact with customers to diagnose or identify technical problems.
    • Provide game day support for high profile customers at all levels of sporting competition.
    • Support on-site activities; equipment service, installation support, and preventative maintenance.
    • Interprets schematics, wiring diagrams, and technical documents and repairs equipment utilizing knowledge of electronics and using standard test instruments and hand tools.
    • Follow standardized escalation path for unusual problems in system operations and maintenance to appropriate stakeholders.
    • Build and sustain positive relationships with customer.
    • Update technical documentation as needed, including technical response plans, red line drawings, and Knowledge Base articles.
    • Timely completion and submission of all required paperwork.
    • Communicate with customer to ensure satisfaction and implement necessary corrective actions.
    • Assist as requested in training Service Partners and other technical staff.
    • May travel internationally to support installation assignments.
    • Use your excellent communications skills to competently represent Daktronics to customers, providing a positive service experience each time.
    • Work effectively as a team member assisting when and where needed.
    • Become knowledgeable about and follow company procedures and standard operating processes.
    • You will be dispatched to customer sites for service calls.
    • Your schedule may include nights, weekends, event support and on-call situations.
    • Perform other duties as assigned.

     

    Qualifications

     

    • Bachelor in Electronics Engineering Technology, Computer Engineering Technology, or similar engineering degree.
    • Ability to travel by air and ground. Valid driver's license and good driving record. Motor vehicle records will be checked.
    • Must be able to get a passport.
    • Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
    • Ability to lift, carry and move up to 65 pounds.
    • Ability to work in a variety of environments, including cold/hot weather, small spaces.
    • Available to work evenings and/or weekends to support facility schedules. May include working some overnights, working with short-notice and on-call responsibilities.
    • Provide remote support to internal and external customers via phone ore remote access.
    • Must be able to:
      • Communicate effectively in a variety of settings
      • Confident under pressure, able to handle stressful situations in a professional manner
      • Show personal commitment to continuously improve
      • Display a can do attitude in good and bad time
    • Must be able to complete work responsibilities with little supervision. Effectively exercise discretion and independent judgment.
    • Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
    • Fluent in English, both written and verbal.
    • Background check will be conducted. Background check must meet both Daktronics and our customer requirements and expectations.
    • Daktronics does not sponsor, renew, or extend immigration visas for this position.

    Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status or citizenship status. If you would like more information on your EEO rights under the law, please click here.

     

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