• Field Service Engineer

    Job ID 2018-3389
    Location Dallas, Texas
    Type
    Full Time
    Shift
    Day
  • Responsibilities

    Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of gas, store specials, and more as you make your daily commute. They also enhance spectators’ experiences at sporting events of all kinds, from Little League to the major leagues.

     

    As a Field Service Engineer, you’ll provide on-site maintenance and technical support services to our amazing customers – including exciting professional and collegiate sports teams.

     

    The desired location for this position will be Dallas, Texas.

     

    • Maintain Daktronics equipment within your service area.
    • Provide on-site technical and maintenance services for all display and control equipment.
    • You will be dispatched to customer sites for service calls.
    • Your schedule may include nights, weekends, event support and on-call situations
    • Follow our standardized procedures for each service event, including documentation.
    • Remote Daktronics equipment support.
    • Provide technical phone support to internal and external customers as assigned.
    • Gain detailed technical knowledge of Daktronics displays and controllers through formal classroom and online training as well as through on the job training.
    • Assist as requested in training Service Partners and other technical staff.
    • Travel via ground or air to customer sites within your area; company vehicle provided.
    • Use your excellent communications skills to competently represent Daktronics to customers, providing a positive service experience each time.
    • Work effectively as a team member assisting when and where needed. Become knowledgeable about and follow company procedures.
    • Perform other duties as assigned.

     

     

    Qualifications

    • Bachelor in Electronics Engineering Technology, Computer Engineering Technology, or similar technical degree.
    • Must be able to work from a home-office which requires maintaining a distraction free, quiet, work environment.
    • Ability to travel via ground and air both domestic and international. Must have valid driver’s license and good driving record. Motor vehicle record will be checked.
    • Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
    • Ability to lift, carry and move up to 65 pounds.
    • Available to work evenings and/or weekends to support facility schedules. May include working with short-notice and on-call responsibilities.
    • Must be self-motivated, organized and responsible to plan, execute, and document work.
    • Must be able to complete work responsibilities with little supervision. Effectively exercise discretion and independent judgment.
    • Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
    • Fluent in English, both written and verbal.
    • Background check will be conducted. Background check must meet both Daktronics and our customer requirements and expectations.
    • Daktronics does not sponsor, renew, or extend immigration visas for this position.

    Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status or citizenship status. If you would like more information on your EEO rights under the law, please click here.

     

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