• Inside Customer Trainer

    Job ID 2018-3360
    Location Brookings, South Dakota
    Type
    Full Time
    Shift
    Day
  • Responsibilities

    ***Accepting Applications Through 24 October 2018***
     
    Every day in nearly 100 countries around the world millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They also tell you the price of gas and advertise store specials as you make your daily commute and enhance your spectator experience when you’re in a sports stadium whether for a high school sporting event or for your favorite pro sports team.
     
    • You will train customers over the phone, email or web in operational usage of Daktronics software products. You’ll spend the majority of your time interacting with our amazing customers. To do this you would learn Daktronics products systems and processes to competently and professionally represent Daktronics to customers. Work to understand each customers questions and assist with verbal and or written instructions. Take ownership of each issue following through each situation until it is resolved and provide follow up. Provide detailed documentation on customer interaction and ensure feedback is logged in appropriate systems.
    • You will create and conduct software training to both internal and external customers. Though most interactions will be over the phone or web, onsite training is possible.
    • You will assist some customers with content scheduling services which may include creating display content using Daktronics software.
    • You will be actively involved in improving processes and standards to improve the experience for the customers. 
    • We want you to succeed and continually develop and improve your professional skills.  Because of this, you will be provided weekly time for development opportunities as assigned.
    • Work effectively as a team member. Help when and where needed and communicate effectively with customers and team members.
    • Work on special projects and perform other duties as assigned to meet customer and or business expectations.

     

    Qualifications

     

    • Bachelor’s degree.
    • Advanced computer skills including Internet navigation, word processing, and spreadsheets. Effective keyboard skills.
    • Demonstrated experience interacting with a variety of individuals in a positive professional manner in a team environment yet able to work independently being a self-starter.
    • Fluent in English both written and verbal. Spanish language optional.
    • Background check will be conducted.
    • Daktronics does not sponsor, renew or extend immigration visas for this position.
    Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status, or citizenship status. If you would like more information on your EEO rights under the law, please click here.

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