Daktronics is the world's industry leader in designing and manufacturing electronic scoreboards, programmable display systems and large screen video displays. It's our passion to continuously provide the highest quality standard display products as well as custom-designed and integrated systems.
For over 50 years, Daktronics displays have provided vital travel information in airports, train stations and along highways. They also enhance spectators’ experiences at sporting events of all kinds. Millions of people see our displays everyday in nearly 100 countries. Daktronics Australia has sold and supports 300+ billboards & 27 stadiums across Australia and New Zealand. This position is focused on supporting the growth and development of our Australia/New Zealand market. Join this growing team as a Customer Success Specialist based in our Sydney office, located in Frenchs Forest.
As a Customer Success Specialist you will be the main point of contact for our customers, responsible for service excellence, client satisfaction, and entitlement contract performance. You will successfully meet customer needs by collaborating with the knowledgeable Daktronics team of service coordination, field service technicians, engineers, and sales. As the Customer Success Specialist you will be responsible for Daktronics service fulfillment by managing, maintaining, and communicating the customer’s service expectations.
Collaborate with Service Manager and sales team to develop and promote an account vision for service delivery.
Effectively communicate customer service entitlements and expectations to the team.
Provide consistent ongoing communication with the service and sales team.
Monitor customer accounts to meet service obligations and customer expectations. Including timely distribution & collection of invoices.
Review service activity and trends to anticipate & pro-actively resolve issues.
Ensure customers have a positive and effortless customer experience by providing customers with knowledge, tools, and resources to meet their needs.
Technical Solutions Management