Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of gas, store specials, and more as you make your daily commute. They also enhance spectators’ experiences at sporting events of all kinds, from Little League to the major leagues.
Position located in Brookings, South Dakota or Sioux Falls, South Dakota. Candidates must be enrolled and registered as a fulltime student. Preferred candidate should be available to work 15-20 hours per week during the academic year and at least 20 hours per week during the summer.
Jump-start your career and put your classroom knowledge to the test in a corporate setting. As a customer service representative student we will provide you with extensive learning opportunities that will enhance your potential. At Daktronics you’ll experience challenging and meaningful work you’ll have a mentor who will challenge you to find solutions take initiative and develop a strong understanding of Daktronics products policies and procedures. We will make sure you have the knowledge needed to be successful but you will hit the ground running.
Services Coordinator students are the first point of contact for our amazing customers. They help them with any and all inquiries that happen after the initial sale. Though your contact with the customer is primarily over the phone and email this is NOT a call center environment. You’ll find each day completely different with a variety of opportunities to investigate problems and coordinate solutions. You are the face of Daktronics to the client and the face of the client to Daktronics. You’ll develop relationships and will be key in retaining our customers.
If you join this team you won’t live in a bubble. You interact with a variety of customers across the U.S. and Daktronics departments giving you a bigger picture of all the exciting things we do here. There will be stress as our customers can be passionate but well help teach you to roll with the punches not take it personally and focus on finding a solution. You’ll work with a great team of coworkers and leaders that WANT to help you succeed.
Academic Requirements –
Other Requirements –
Good oral and written communication skills, good organizational skills, self-motivation
Savvy with Microsoft Office and using a computer
Excellent written and verbal communication skills including professional telephone skills
Microsoft office experience preferred but not required
Are cool under pressure, shift gears comfortably, and concentrate on multiple things at once.
Can be empathetic with customers have a personable nature have an excellent phone presence
Can do problem solving (probing all fruitful sources for answers see hidden problems do honest analysis)
Fluent in English, both written and verbal.
Background check may be conducted.
Daktronics does not sponsor, renew, or extend immigration visas for this position.
Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status, or citizenship status. If you would like more information on your EEO rights under the law, please click here.