• NOC Monitor

    Job ID 2018-2946
    Location Shanghai, China
    Type
    Full Time
    Shift
    Day
  • Responsibilities

    Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of gas, store specials, and more as you make your daily commute. They also enhance spectators’ experiences at sporting events of all kinds, from Little League to the major leagues.

     

    • Monitor Display System performance using Daktronics Intelligent Device management system (IDM) and Webcam
    • Construe information from Daktronics Intelligent Device management system (IDM) to determine if issues need to be elevated per Knowledge Base, create case and dispatch service accordingly.
    • Recognize hardware and software warnings prior to failure to prevent system downtime.
    • Accurately update and maintain technical activities log in GSP system.
    • Support the Daktronics Customers and service partners by answering incoming calls, replying emails.
    • Communicate system failures with service group, engineers and markets. Work with resources to resolve all issues in a rapid manner. Ensure the customer is satisfied with Daktronics product and service.
    • Learn Daktronics software such as V1500, V7000, V-Net, and Visiconn, a content management system.

    Qualifications

    • Bachelor degree in Communication, Computer Technical, English or other related area. CET-6 or applicable work experience is preferred. Associate’s degree with excellent English skill is considered.
    • Good written and verbal communication skills are essential.
    • Ability to work on own with little supervision and be a self-starter.
    • Highly organized and detail orientated.
    • Effectively exercise discretion and independent judgment.
    • Strong interpersonal skills, ability to work in a team setting, and ability to give and receive feedback on work.
    • 12 hours one day on one day off work rotation.
    • Ability to interact with a variety of individuals in a positive, professional manner.
    • Computer skills including Internet navigation, word processing and spreadsheets. Prefer effective keyboard skills.
    • High level of customer service skills.
    • Background check will be conducted.

     

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