Daktronics

Returning Candidate?

2017-2471

2017-2471

Title 
Technical Support Engineer
Location 
Sioux Falls, South Dakota
Type 
Full Time
Shift 
Day

More information about this job

Responsibilities

Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of gas, store specials, and more as you make your daily commute. They also enhance spectators’ experiences at sporting events of all kinds, from Little League to the major leagues.

 

Position open in Brookings, SD or Sioux Falls, SD.

 

You’re a problem-solver and amazing with customers! You’re captivated by the way things work, and have the ability to troubleshoot across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate various software environments. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help solve technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next Daktronics Technical Support Engineer.

 

Experience the Daktronics Difference

 

We have been delivering innovative LED video, messaging, and scoring solutions for more than 40 years. We partner with clients to deliver integrated audio-visual solutions, backed by the industry’s most experienced and qualified service teams. From hometown retailers to major league stadiums to international shopping centers, let’s light the world one LED display at a time.

 

Customers and Events Daktronics Supports:

  • Exciting major league customers such as the Minnesota Twins, Denver Broncos, Chicago Bears, Minnesota Wild, Arizona Diamondbacks, and many more.
  • Frequent domestic and international events such as the 2010 World Cup in South Africa, 2008 Summer Olympics in Beijing, World Series baseball, Stanley Cup Hockey and many more.
  • International super centers including Arena Mexico.
  • A wide variety of other customers from shopping centers and casinos to airports, gas stations and digital billboards.

 

Core Responsibilities:

  • Ensure responsiveness and first time resolution to customers’ requests for technical support primarily through incoming calls.
  • Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
  • Actively and consistently support all efforts to simplify and enhance the customer experience. Provide software application installation/configuration support along with “how to” assistance. Periodically provide support for service projects, event support, installations and on-site technical service.
  • Actively create and update knowledge base articles for internal/external use. Perform shift work and on-call support as scheduled in order to meet the needs of our customers. Perform proactive-outbound calls.
  • To learn what's amazing about working with the Daktronics Technical Support team, check out this short video: 

A Day in the Life (1:37 min video)

Qualifications

  • Minimum of an Associate’s degree required.  Bachelor’s degree preferred.  Preferred majors contain course work in electronics or computers.  Examples include Information Systems, Network & Security Administration, Electronics Technology or Mechatronics.  Will consider non-technical majors if applicant also has previous experience demonstrating technical learning ability.
  • Previously demonstrated ability to pick up technical concepts quickly and retain that knowledge.
  • Demonstrated experience interacting with a variety of individuals in a positive, professional manner.
  • Basic computer skills required.  Prefer experience with Microsoft Office programs and applicable data entry systems.
  • Background and Motor Vehicle Record will be checked.  Valid driver's license and acceptable driving record is required.
  • Fluent in English, both written and verbal is required. Preference will be given for fluency in Spanish, Portuguese or French.
  • Background check will be conducted.
  • Daktronics does not sponsor, renew, or extend immigration visas for this position.

Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status, or citizenship status. If you would like more information on your EEO rights under the law, please click here.

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